StoneBridge

Frequently Asked Questions
Q: NEED TO SIGN UP
A: Register as appropriate: an Outside Member or Resident
  • Remember the Username and Password when creating their account
  • Log back into your account and choose 2018 Pool Season Sign-Up
  • Complete the application.
  • * If you have existing FOBs we need those numbers for all family members.
  • * If you need FOBs, leave that area blank.
  • * If you are a new member, the FOBs are free.
  • * If you are an existing member, there is a $10 per FOB replacement charge
  • Q: SIGNED UP, BUT NO POOL APPLICATION COMPLETED
    A: Login with your Username and Password
  • Choose 2018 Pool Season Sign-Up
  • Complete the application.
  • * If you have existing FOBs we need those numbers for all family members.
  • * If you need FOBs, leave that area blank.
  • * If you are a new member, the FOBs are free.
  • * If you are an existing member, there is a $10 per FOB replacement charge
  • Q: SIGNED UP and POOL APPLICATION COMPLETED, NEED TO MAKE A CHANGE/ add or delete
    A: Login with your Username and Password
  • Choose Pool Membership
  • Click #4 - Update your Pool Application
  • Q: I have my FOB(s) from a previous yet
    A: Even if you have a FOB(s) from last year - it will NOT WORK this year unless you register the FOB number again.
    Log into your account and click the Pool Management link to update the number(s)
    Q: I can't login
    A: There is ONE primary account with a MemberID number and Password for each home address assigned to a registered Owner (can only be one registered owner). There may be a co-owner's account, but it must be created with a separate e-mail address but can use same physical address as registered Owner.
    Q: I have an account with the correct information, but I can't login
    A: The security system will lock down your account if you create a new account with the same e-Mail address. Click FORGOT USERNAME/PASSWORD and after verfication you are not a computer spammer complete the form. We will delete the incorrect account allowing you to login after you receive notification.
    Q: I thought I had an account, but I don't remember my login information
    A: We will need to perform a manual review to validate your information. Click FORGOT USERNAME/PASSWORD and after verfication you are not a computer spammer complete the form.
    Q: How do I register for the pool?
    A: Each home needs an account, so you need to create a new website account or FIRST login to the website. Then select 2018 Pool Sign-up from the main menu.
    Q: I do not live in the Stonebridge community, but I would like to join the pool - how do I do that?
    A: Each Resident/Outside Member needs an account, so you need to create a new website account or FIRST login to the website. - Be sure to choose OUTSIDE MEMBER from the registration choices.
    Log into your account, then select 2018 Pool Sign-up from the main menu.
    Q: I can't view the text on the page
    A: For security reasons this website uses a system called sessions. This protocol is also referred to by some browsers as using a transient temporary cookie that is erased when the user closes the Web browser. Click here on how to fix for most browsers.